Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to tell us about your own experience with a sweepstakes casino? This page explains the best way to reach the Social Casinos team and what we can help with.
How to Reach Us
The quickest way to contact us is by email at [email protected]. We read every message and try to reply within a couple of business days. If your question relates to a specific site, please mention its name and, where possible, the date you visited so we can check our notes against the current version of that page.
What We Can and Can't Help With
We're an independent comparison site, not a casino operator, payment processor or customer support desk. That means there are limits to what we can do for you directly:
- We can help with: corrections to our reviews, questions about how we rank sites like Spinblitz, Casino.Click or SplashCoins, feedback on redemption speed or bonus terms you've encountered, and general questions about how sweepstakes casinos work in the US.
- We can't help with: account issues, withdrawal delays, identity verification problems or bonus disputes on any individual site. Those go through the casino's own support channels — check the site's help centre or live chat first, since they hold your account details and we don't.
Reporting a Redemption or Payout Issue
Because this site focuses on which sweepstakes casinos redeem prizes fastest, we rely partly on reader reports to keep that picture current. If a redemption took noticeably longer or shorter than expected, or verification held things up, let us know the platform name, roughly how long the process took, and the payout method used (ACH, e-check, or otherwise). We can't verify individual cases, but patterns reported by multiple readers help us flag when a listed casino's redemption speed may have changed since our last review.
Before You Get in Touch About Bonus Terms
A lot of the messages we get are about welcome offers — things like the coin packages and free spins featured on our homepage. Before writing in, it's worth checking the casino's own terms page for details on wagering or playthrough requirements, coin expiry dates, game restrictions that apply to the offer, and any cap on how much Sweeps Coins can be redeemed. These conditions sit with the operator, not with us, so we can only point you back to their published terms rather than interpret them on your behalf.
If You're Struggling With Your Gambling
If you're reaching out because gambling has started to feel like a problem rather than entertainment, please don't wait to ask for help. Our Responsible Gambling page lists deposit and time limit tools, self-exclusion options, and support services available in the US, including where to find help if things have gotten out of hand. This is separate from general contact enquiries and worth reading regardless of whether you write to us.
Other Pages Worth Checking First
Many common questions are already answered elsewhere on the site, which can save you a round trip:
- Curious who we are and how we put this site together? See About Us.
- Looking for our terms of use or how we handle editorial independence? See Terms and Conditions.
- Based outside a state where sweepstakes casinos operate, or interested in options outside GamStop-style restrictions? See Non GamStop Casinos.
A Note on Response Times
We're a small editorial team, so replies can take a little longer during busy periods. If your enquiry is urgent — particularly anything involving account security, suspected fraud, or a locked account — contact the casino directly first, since they're best placed to act quickly on account-specific issues.